FAQ

A Claymio figure is a handmade polymer clay keepsake created from your photo and confirmed preview direction. It is designed as a personal gift or display piece, not a mass-produced toy.

Claymio figures are handmade with polymer clay. They are not 3D printed, and each figure is individually made for the customer.

A single adult figure is about 18 cm tall, including the base. Child and pet figures may be adjusted proportionally to match the design.

Yes. The listed height refers to the overall height of the figure and base together.

For the first phase, Claymio offers one default size. Since every piece is handmade, the final size may vary slightly.

Claymio currently offers full-body figures only. Half-body, bust, and head-only versions are not available for now.

Claymio figures are best displayed on a desk, shelf, display cabinet, or inside a gift setup. They are made as keepsakes, not toys for frequent handling.

The figure is not extremely fragile, but it should still be treated as a handmade display piece. Avoid drops, heavy pressure, moisture, and frequent movement.

Clear, front-facing photos with good lighting work best. If you want us to notice hairstyle, outfit, pose, or small details, you can provide extra reference photos.

One clear main photo is enough to start a preview. Additional photos can help us better understand angles, hairstyle, outfit details, or the overall look you want.

Yes. You can upload reference images to show the outfit, pose, accessory, or style direction you want.

Claymio aims to keep recognizable features such as face shape, hairstyle, outfit, and overall personality. However, it is a handmade stylized figure, not a photo-realistic replica.

Yes. If these features are clear in the photos and suitable for handmade production, we will do our best to include them.

You may still try creating a preview, but unclear photos can affect the design direction and likeness. We may recommend a clearer photo if needed.

Yes. Claymio is preview-first. You can create and review your preview before checkout, then place an order after choosing a direction you like.

A Claymio preview is a visual design direction based on your photo. It helps you choose the outfit, pose, base text, and overall look before handmade production begins.

No. The preview is a design reference. The final product is a handmade polymer clay figure, so small differences in material, texture, color, and hand-shaped details are natural.

Yes. Before checkout, you can explore different outfit and pose directions, such as everyday style, graduation, career outfits, wedding looks, travel styles, or other gift-ready ideas.

Yes. Before checkout, you can keep adjusting the preview direction until you find a version you are happy with. This preview exploration is currently free.

After checkout, we will send order confirmation information by email and keep your confirmed preview direction as the production reference.

If you need a small adjustment after payment, please contact us by email as soon as possible. We will try to help before the order enters full production.

Major changes are usually not possible after handmade production begins. This includes changing the person, changing the full theme, or making large pose or outfit changes.

No. The preview is a design reference, not an exact guarantee. Because each piece is handmade, slight differences in texture, shape, color, and hand-finished details are expected.

Final Photo Check is the final product photo we send by email before shipping. It lets you review the completed handmade figure before it leaves our studio.

You can request reasonable small corrections, such as minor detail fixes, text corrections, or clear deviations from the confirmed direction. Final Photo Check is not a full redesign or remake stage.

If we do not hear back within 5 calendar days after sending the Final Photo Check, we may consider the figure approved and ship the order to avoid long delays.

Yes. Outfit and pose are part of the Claymio customization experience.

Yes. Small details attached to the person, such as glasses, hats, clothing details, or a coffee cup, are generally supported. Base text can also be added.

Base text should stay short for readability. We recommend 1–3 English words, up to about 18 characters including spaces. Names, dates, short titles, or simple themes work best.

Yes. Claymio can support multiple people, pets, and person + pet combinations. Pricing may vary by complexity, so please contact us for these orders.

Yes. These directions are usually created through outfit and styling choices, such as graduation gowns, medical uniforms, wedding outfits, or travel-inspired clothing.

Claymio works best for full-body keepsake figures focused on the person, outfit, and small details. Very large props, full scenes, explicit content, or designs that are too complex for handmade production may not be supported.

Large standalone props and full scenes are not supported for now. We currently focus on the figure itself and small person-attached details.

Please only upload photos or references you have the right to use. We may not accept requests involving celebrities, public figures, or copyrighted characters without proper permission.

The current price for a single adult/person figure is USD $119.

The price includes preview creation, handmade production, standard protective packaging, Final Photo Check, and free standard shipping.

Yes. Preview creation is part of the Claymio process and is currently included at no extra charge.

Small details that are part of the person's look, such as glasses, hats, clothing details, or a coffee cup, are generally included. Large standalone props are not supported for now.

Multi-person, pet, and person + pet orders are not priced by simply multiplying the single-person price. Since complexity varies, please contact us for a quote.

Yes. For team gifts, event gifts, or other bulk customization needs, please contact us by email for a quote and timeline.

Production usually takes 8–10 business days after paid order confirmation.

Shipping usually takes 5–7 business days after dispatch. Remote areas or peak seasons may take longer.

In most cases, the full timeline is about 13–17 business days from paid order confirmation to delivery. Remote areas, peak seasons, or logistics delays may take longer.

Rush service is not available for now. If you need the figure for a birthday, graduation, wedding, anniversary, or holiday, we recommend ordering 3–4 weeks in advance.

Yes. We ship to most major countries and regions worldwide.

Standard shipping is currently included in the product price. For the standard single-person figure, the USD $119 price already includes shipping.

Yes. After your order ships, we will provide tracking information so you can follow the delivery status.

Yes. You can enter the recipient's address at checkout, and we can ship the order directly to them.

No. We do not include a price slip in the package by default.

Gift boxes and greeting cards are not available for now. Current orders use standard protective packaging.

Claymio makes a meaningful gift for birthdays, graduations, anniversaries, weddings, career milestones, family memories, couples, friends, and pet memorial keepsakes.

Once an order enters production, it usually cannot be cancelled or refunded. Claymio figures are personalized products made specifically for each customer.

Please raise concerns during Final Photo Check before shipping. We will try to handle reasonable small adjustments at that stage. After shipping, we do not offer refunds for subjective preference.

If your figure arrives damaged, please contact us within 3 calendar days after delivery and provide clear unboxing or damage photos. After verification, we will arrange a replacement.

If tracking has no meaningful update for an extended period, please contact us. If a parcel appears lost in transit, usually after around 15 business days without meaningful tracking updates, we will review the case and arrange a replacement when appropriate.

If the order has not shipped, contact us as soon as possible and we will update the address. If it has already shipped, we will try to help, but we cannot guarantee a successful address change or parcel recall.

Your photos are used only to create your preview and complete your custom order. They will not be used for other purposes without permission.

No. We will not publicly display your photos without your clear permission.

Order-related photos are generally retained for up to about 90 days and then deleted. You can also contact us by email to request earlier deletion.

Yes. If you are unsure about your photo, style, timeline, or customization request, please contact us by email before ordering.

Preview-related information, order confirmation, and Final Photo Check images are usually sent by email. Please make sure your email address is correct and check your inbox.

We usually reply to email inquiries within 48 hours.